Birdwatch PBC

Birdwatch exists to simplify the lives of modern homeowners. We put people at the center of all we do – our clients, our staff, and our communities. It's a recipe for success. Our one-of-a-kind service takes the hassle out of homeownership. We coordinate preventive maintenance, handle repairs, and assist owners in making improvements to their homes. We do things differently than the traditional property management companies and we strive for delightful service at every turn. We are committed to taking exceptional care of our clients, their properties, our community, and, most importantly, our team members.

Our model is one of accountability and trust. We work to earn that every day. In providing a reliable service built by exceptionally talented, fairly compensated staff, we believe our clients are much better off in the long run.

The Opportunity

You will be part of a fast-paced and growing team. This is not your typical work environment. We are high-energy, friendly, and care deeply about our team and our community of homeowners.

You are the face of the company and oversee one of the most important aspects of the work we do: the ‘last mile’ of performance of delightful and quality service to a homeowner. This is an enormous responsibility, an opportunity to cultivate trust and create Birdwatch fans for life. By providing stellar service from our maintenance technicians, we will ensure delivery on our value proposition and then continue to find ways to WOW our homeowners with each and every service request.

As Maintenance Manager, you will be responsible for

• Hands-on Service Delivery
  Completing work in the field, from everyday maintenance to bigger, more involved projects. You directly impact revenue and deliver margin by handling both smaller jobs and larger projects, all while keeping things efficient, high-quality, and in line with company standards.
• Team Leadership & Training
  Supervise, mentor, and train field technicians to ensure quality service, adherence to safety protocols, and professional development.
• Scheduling & Workflow Management
  Support the coordination of team assignments, job scheduling, and timely completion of maintenance services while balancing hands-on work. This will be supported by both the Member Operations team and our evolving technology.
• Quality Control & Customer Service
  Ensure work meets company standards and address member concerns to maintain high service satisfaction. This could include site inspections on larger projects, technician and Home Manager check-ins, member calls, and more.

Success Looks Like

• Efficient & High-Quality Service Delivery
  Work orders are completed on time with a high first-time fix rate, minimizing repeat visits and maximizing customer satisfaction. We are meeting our profitability goals on a per ticket basis.
• Strong Team Performance & Growth
  Technicians receive ongoing training, show continuous improvement, and demonstrate high retention, leading to fewer callbacks and consistent service quality.
• Optimized Scheduling & Workflow
  Jobs are coordinated efficiently, technicians are fully utilized, and response times remain low, ensuring smooth daily operations.
• Exceptional Customer Satisfaction & Quality Control
  Our delight rate stays above 90%, member complaints remain minimal, and quality inspections consistently confirm our superior service and customer trust.
• Profitability & Pricing Goals Achieved
  Service delivery aligns with Birdwatch’s pricing model, ensuring that jobs are completed within budgeted time and cost parameters to maintain strong profit margins.

What’s in it for you

• Being part of a team. This is a chance to be part of a team where everyone is all in, everyone has a voice, and everyone is recognized for their contribution. This is a unique opportunity because you get to be a part of the building process and play a key role in the growth of the company. You will spend the majority of your time engaging with our team members, troubleshooting and solving problems on the fly, and doing whatever it takes to ensure we are delivering outstanding care and services to our clients.
• Impact. We are providing a service that has never been done before. We give time back to our busy homeowners and clients. We bring our customer-first mentality to everything we do, and we are proud of our ability to continuously innovate our tech platform to better serve homeowners and clients who trust us with their homes.
  
  

We’re looking to you to bring:

• Experience and drive.
  You’ve been in this industry for a long time. You have a unique perspective from working in fast paced environments and running your own company. You are driven to do right by our customers and that is something so important to have when building trust with our members.
• The skillset.
  You have a high level of ability and expectation for the work we do in our member’s homes. This is a non-negotiable if we are going to grow our brand promise and become a household name.
• Ability to build trusting relationships.
  Being patient, knowledgeable, and fair when it comes to the work we are doing is paramount. If we approach all of our members (both on the team and our client base) with the same level of care we will be in a great position to build trust throughout the company.
• A belief in Birdwatch.
  It takes a belief and a vision to fully understand where we are going. You get it. We are excited to have laid a foundation and for you to help take us to the next level.

Let’s Soar

Birdwatch is a public benefit corporation (PBC). We are committed as a corporation to advancing homeownership as part of our governing instruments. We believe in the power of building equity as a homeowner and, in particular, the need for BIPOC buyers to increase their access to home ownership. For example, we contribute to our related birdSEED foundation as part of this commitment. birdSEED is a housing justice fund that makes no-strings down payment grants to first-time BIPOC home buyers. birdSEED is active in Washington DC and expanded to Philadelphia in 2022.

Birdwatch is in the business of abundance for all. We endeavor to advance a more just and equitable world for everyone. We believe the social impact is a measure of profitability. As servant leaders, we tend to all of our stakeholders, including our team, our partners, and our communities. We believe in delivering excellence and having a positive impact on the world around us.