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What is a Supervisor, Claims APD at Clearcover?

As a Supervisor, Claims APD, you will be responsible for overseeing a team of claims liability claims professionals adjusters, ensuring efficient and effective handling of auto property damage claims while maintaining the highest standards of customer service.

What will you do?

• Oversee all claims activities with established claims policy and procedures.
• Supervise a team of claims representatives, providing guidance, support, and training as needed.
• Review and evaluate auto property damage claims to determine coverage, liability, and settlement options.
• Monitor claim files to ensure accuracy, completeness, and compliance with company policies and procedures.
• Identify and assess internal trends for efficiency gains and process improvement.
• Handle escalated customer inquiries or complaints, resolving issues promptly and professionally.
• Maintain a knowledge base of training materials, standard procedures, and shared partner guidelines.
• Supports Clearcover quality assurance initiatives.
• Provides in-depth reporting on claims metrics and communicates results to executive leadership.
• Works with Legal Department on claims resolution strategies
• Implements department vision and goals within their team.
• Regularly tracks progress against departmental goals.
• Coach team members on best practices related to customer interactions and efficiencies.
• Audit calls to ensure consistency amongst team members in insurance knowledge and the customer experience.
• Is accountable for team performance while keeping the team focused and motivated.

What do you need?

• Demonstrated understanding of auto claims operations, including the challenges and rewards of running a best-in-class auto claims organization.
• Proven experience solving complex problems end to end.
• Demonstrated track record of driving continuous improvement and supporting ongoing professional growth.
• Experience operating with appropriate supervision while aligning work to company strategy and high-level goals.
• Experience supporting department leadership through contributions to long-term strategy development and leadership decision making.
• Proven experience serving as a trusted advisor and role model for team members and cross-functional partners.
• Experience leading department-wide initiatives such as process improvements, automation efforts, or training and onboarding programs.

Required Education and Experience:

• Bachelor's Degree, or commensurate work experience
• A minimum of 8-10 years experience in auto physical damage claims
• A minimum of 3-5 years in Claims leadership experience at a personal auto carrier
• Customer orientation and ability to adapt/respond to different types of individuals
• Experience with claims related technology for national claims program
• Active adjuster’s license (required)

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Work Environment:

Remote