Customer Success Manager/客户成功经理
Tenjin
Customer Service, Sales & Business Development
Shanghai, China
Posted on May 16, 2025
Your responsibilities/岗位职责
- Provide technical support and consulting to developers (mainly Chinese developers) using our platform, optimizing user acquisition and engagement. 对接客户(主要是中国开发者和出海团队),解决投放中遇到的归因、数据接入、平台分析等问题。
- Coordinate with internal teams (product, engineering) to drive problem resolution. 协调内部团队(产品、工程)推动问题解决。
- Provide product training to clients, introducing new features and how to use them. 为客户提供产品培训,介绍新功能使用方法。
- Gather developer feedback and communicate to product and engineering teams. 收集客户需求、反馈并整理内部。
- Assist the sales team in identifying business opportunities, driving renewals, or upselling. 协助销售团队识别商机,推动续约或增购。
Requirements/任职要求
- A bachelor's degree in business, marketing, engineering, or a related field. 商业、营销、工程或相关领域的学士学位
- 1~2 years of experience in mobile user acquisition, mobile game publishing, management consulting in the tech sector, customer service, or a related field. 1-2年以上移动用户获取、移动游戏发布、科技行业的管理咨询、客户服务或相关领域的经验
- Fluent in English, excellent communication and interpersonal skills. Demonstrated ability to build and maintain relationships with customers. 流利的英语表达能力,出色的沟通和人际交往技能、与客户建立和维护关系的能力。
- Strong problem-solving and analytical skills. 强大的解决问题和分析能力
- Strong communication and coordination skills, clear logical thinking, and a sense of responsibility. 沟通协调能力强,逻辑清晰,有责任感
Preferred Requirements/加分项
- Prior experience as a publishing manager or user acquisition manager for mobile apps. 移动应用的发行经理或投放经理的经验。
- Familiar with the mobile advertising (iOS / Android) ecosystem. 熟悉移动广告(iOS / Android)生态
- Experience working with mobile developers running ads campaigns overseas, advertising platforms, third-party attribution tools, or growth teams. 有出海公司、广告平台、第三方归因工具或增长团队的工作经历
- Experience in handling overseas clients. 有处理海外客户的经验
- Experience analyzing results with SQL in databases. 使用SQL在数据库中分析结果的经验。
- Technical skills and understanding of how APIs and SDKs work. 能够理解API和SDK的工作原理。