Provide technical support to global mobile developers (mainly Chinese export-focused teams), including SDK/API integration, attribution setup, and data troubleshooting. 为全球客户提供技术支持，协助移动开发者（主要为中国出海客户）完成 SDK / API 集成、归因设置、数据排查等流程。
Coordinate with internal teams (product and engineering) to resolve complex issues and ensure data integrity and customer satisfaction. 协调内部产品与工程团队，推动复杂问题解决，确保客户体验与数据准确性。
Analyze issues using logs, dashboards, and SQL queries; monitor customer behavior to detect and resolve problems. 使用日志、数据平台和 SQL 工具进行问题分析，监测客户使用行为，定位潜在风险或错误。
Deliver onboarding sessions and product training to clients, introducing core features and usage best practices.
组织客户培训与入职指导，帮助客户了解平台功能，掌握核心操作流程。
Gather and document customer feedback and needs, and relay them to the product and engineering teams for continuous improvement. 收集客户反馈与需求，并整理成文档反馈给产品与工程团队，推动产品优化。
Support the sales team in identifying opportunities for upsell or renewal and help maintain strong client relationships.
支持销售机会挖掘与客户关系维护，协助销售完成续约、增购及满意度提升工作。

Requirements / 任职要求

Bachelor’s degree in Computer Science, Engineering, or a related technical field. 计算机、工程或相关技术专业的本科学历，具备基础编程或集成知识背景。
1–2 years of experience in a technical role, such as technical support, integration engineering, technical account management, or QA.

1–2 年以上技术支持、集成工程、技术客户管理或 QA 测试相关经验。
Solid understanding of SDKs, APIs, and the mobile app development lifecycle (iOS/Android).
具备 SDK / API 的基本理解，熟悉移动开发流程（iOS / Android）。
Ability to read basic logs and run SQL queries; familiarity with BI tools like Mode or Looker is a plus. 能够阅读日志、使用 SQL 工具进行数据查询与分析，熟练使用常见 BI 工具（如 Mode、Looker 等）优先。
Strong communication skills in both Mandarin and English, with clear logic and the ability to explain technical issues effectively. 中英文沟通能力强，逻辑清晰，能够独立完成问题定位与客户沟通工作。

Preferred Qualifications / 加分项

Experience in mobile advertising, overseas marketing, growth, or third-party attribution tools (e.g., Tenjin, Adjust, AppsFlyer). 有移动广告、出海营销、用户增长或第三方归因平台（如Tenjin、Adjust、AppsFlyer 等）经验。
Background in mobile UA, product operations, or technical consulting.具备移动应用投放、产品运营、或技术咨询背景。
Experience handling international clients or multilingual customer support. 有与海外客户合作或多语言客户支持经验。
Familiarity with ad platforms (e.g., Meta, Google Ads, Unity Ads) or prior experience working with mobile developers. 熟悉移动广告平台（如Meta, Google Ads, Unity Ads）或有开发者协作经验。